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Definition and Purpose of Chatbots Chatbots, also known as virtual assistants or conversational agents, are computer programs designed to simulate human conversation. They leverage natural language processing (NLP) and artificial intelligence (AI) techniques to understand user inputs and provide relevant responses. The purpose of chatbots is to automate interactions between humans and machines, enabling efficient communication and enhancing user experiences in various domains. Chatbots serve a wide range of purposes, from customer support in e-commerce platforms to personal assistants on smartphones. They can be deployed on websites, messaging applications, or even physical devices. The primary goal is to engage users in a conversational manner, offering quick assistance or delivering information in a seamless way. Evolution of Chatbot Technology The evolution of chatbot technology has spanned several decades, with significant advancements made in recent years. Early chatbots were rule